Guarana Seed Powder

1. General Refund Guidelines: We want you to be completely satisfied with your purchase from Aventurine Herbs, LLC. If you are not satisfied with your order for any reason, please review the following refund guidelines.

2. Eligibility for Refunds:

• Refunds will be considered for products that are damaged during shipping, defective, or if you receive the wrong item(s).
• In the case of perishable tea products, refunds will be considered if the product is spoiled or unfit for consumption upon arrival.
• Refund requests must be made within 3 days of receiving your order.

3. Non-Eligible Refunds:

• Due to the nature of our products, we are unable to offer refunds or exchanges for products that have been opened, used, or partially consumed.
• We do not offer refunds for products that do not meet your personal taste preferences.

4. Initiation of Refund Process: If you believe you are eligible for a refund based on the above guidelines, please follow these steps:

• Contact our customer service team at contactus@aventurineherbs.com or (954) 710-4012 within 3 days of receiving your order.
• Provide your order number, a clear description of the issue, and if possible, photographic evidence of the problem.

5. Return of Products:

• In some cases, we may require you to return the product(s) in question. We will provide instructions on how to do so if needed.
• Return shipping costs for eligible refunds (e.g., due to product defects) will be covered by Aventurine Herbs, LLC. Please wait for our instructions before returning any items.

6. Refund Process:

• Once we receive the returned product(s) and verify the issue, we will process the refund to your original payment method.
• Refunds may take 7-10 business days to reflect in your account, depending on your payment provider's policies.

7. Cancellations:

• If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request.

Shipping Policy for Aventurine Herbs, LLC

1. Processing Time:

• Orders are typically processed and prepared for shipment within 3 business days from the date of order placement.
• During peak seasons or promotions, processing times may be extended, and customers will be notified of any delays.

2. Shipping Methods:

• We offer several shipping options to choose from during checkout, including standard and expedited shipping.
• Shipping costs are calculated based on the chosen shipping method, destination, and order weight.

3. Estimated Delivery Time:

• Delivery times vary depending on the selected shipping method and the destination. Estimated delivery times are provided during the checkout process.
• Please note that delivery estimates are not guaranteed and are subject to potential delays caused by external factors beyond our control, such as weather, customs processing, or carrier issues.

4. Shipping Destinations:

• We offer shipping within the United States.

5. Tracking Information:

• Once your order has been shipped, you will receive a confirmation email containing tracking information.
• You can use the provided tracking number to monitor the progress of your shipment on the carrier's website.

6. Shipping Confirmation:

• A shipping confirmation email will be sent to the email address provided during checkout once your order has been dispatched.
• Please review the shipping confirmation to ensure all shipping and delivery details are accurate.

7. Shipping Charges:

• Shipping charges are calculated based on the total weight of the order and the chosen shipping method.
• Any applicable customs duties, taxes, or fees for international orders are the responsibility of the recipient and may be collected upon delivery.

8. Address Accuracy:

• Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders delivered to incorrect addresses due to customer input errors.

9. Order Changes and Cancellations:

• If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible. Changes or cancellations may not be possible if the order has already been processed for shipping.

10. Unsuccessful Deliveries:

• If a delivery attempt is unsuccessful due to an incorrect address, the recipient's unavailability, or other factors, the carrier may return the package to us. Additional shipping fees may apply for reshipment.

11. Contact Information:

• For any inquiries regarding shipping or order status, please contact our customer service team at contactus@aventurineherbs.com.